Ordering & website terms

1. A WhatsApp enquiry is not an instant sale

Adding items to the bag and opening WhatsApp sends an enquiry. Availability, date, delivery and payment are not automatically confirmed. We confirm product, variant, quantity, date, stock, delivery and final total on WhatsApp. The estimated product subtotal excludes delivery unless stated otherwise.

2. Regular product orders

Product preparation times are displayed individually. Orders requested earlier than the recommended notice period can be enquired about, but acceptance depends on actual availability.

3. Custom orders

Custom cakes have no minimum spending requirement or fixed flavor pricing; each request is individually quoted. Please enquire at least 5–7 days in advance. We do not accept urgent custom orders.

Reference images help discuss design direction and do not guarantee an exact replica. An enquiry or discussion is not a confirmed order. Full payment after confirmation of availability, design and final quote secures the order.

4. Prices & payment

Displayed prices reflect the current product catalogue; multi-size products are priced according to the selected size. Delivery and final totals are confirmed on WhatsApp. No online payment is collected here. Any order-specific changes, cancellations or payment conditions will be discussed before confirmation.

5. Pickup, delivery & post

FULL LOVE BAKERY is a home-based bakery, not a walk-in shop. Pickup must be arranged in advance. KL / Selangor options can include pickup, nearby delivery, Grab or suitable post; interstate options depend on product safety and transport suitability.

6. Handmade appearance & product photos

Handmade foods may differ slightly between batches in appearance, texture, color or decoration. Photos show product direction rather than identical industrial consistency.

7. Ingredients & allergens

Each product lists key ingredients and allergens. Our kitchen handles different allergens. Contact us before ordering if you have a serious food allergy or cross-contact concern.

8. Seasonal collections

Lunar New Year, Mother’s Day, Father’s Day, Mid-Autumn and Christmas have separate windows. Availability, prices, deadlines and delivery terms are announced for each collection. Closed or sold-out collections are not available for new orders.

9. Customer reviews

Reviews and their photos are moderated before publication. Spam, unrelated or unsuitable content can be rejected. Approved reviews show an anonymized name, system-recorded date, rating, text and approved photos; we do not claim verified purchases.

10. Contact & confirmation

For a specific order, the product, size, date, price and arrangements agreed via WhatsApp govern fulfilment.