FAQ
Frequently asked questions
Ordering, payment, pickup, delivery, storage and allergen information. We can confirm individual arrangements on WhatsApp.
Ordering & payment
How far in advance should I order?
Please follow each product’s lead time (currently at least 3 days), subject to actual availability confirmed on WhatsApp. Custom cake enquiries are recommended 5–7 days ahead. We cannot accept urgent custom orders.
Can I pay on this website?
No. Add regular products to your bag, send an enquiry via WhatsApp, and we will confirm date, stock, delivery, final amount and payment arrangements.
Can I add a custom cake to my bag?
No. Use the separate Custom Order form; we discuss the design, size and quote on WhatsApp. Full payment is required to confirm a custom order.
Pickup & delivery
What options are available in KL / Selangor?
Pickup, nearby delivery, Grab and postal delivery for suitable products; the available method and fee depend on your destination and product type.
Can you ship interstate?
Only suitable items can be sent using eligible postal or collection arrangements. Some frozen or fragile cakes are not suitable for interstate transport.
Can I visit the registered address without ordering?
We are a home-based bakery, not a walk-in retail store. Please confirm your order and pickup time first.
Storage & serving
How should I store each product?
Follow the specific storage details on its product page. Refrigerated and frozen storage periods can differ; please do not assume the same duration for every product.
Do I need to follow the serving instructions?
Each product has its own suggested way to thaw, heat or enjoy it for the intended texture.
Ingredients & allergens
Do you list allergens?
Yes. Every regular product page identifies main ingredients and allergen information.
What if I have a severe food allergy?
Our home-based kitchen handles multiple ingredients. Please contact us on WhatsApp before ordering so we can discuss actual ingredients and potential cross-contact risks.
Is the gelatin vegetarian?
No. The gelatin listed in our ingredients is animal-derived and is not vegetarian. Please ask us before ordering if you have specific dietary or allergy requirements.
Seasonal & special
Where can I find festival products?
We keep separate seasonal collection windows for five festivals. Specific products and ordering periods appear only when confirmed.